Shipped · The VOLTS notebook
Stuck? Let's unstick it.
Email matt@voltsmethod.com. A real person reads every one. Tell us your iPhone model, your iOS version and what you were trying to do.
Common questions
Where are my notebooks kept? Are they backed up?
On your phone only. They aren't in iCloud yet, so deleting the app deletes them. To keep a copy, open the notebook, tap the ••• button, then Share the brief.
I bought the book. How do I get it back on a new phone?
Go to Settings in Shipped, then Your book, then Restore purchase. Use the same Apple ID you bought it with.
How do I get a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com and sign in with your Apple ID.
Ask VOLTS says it's offline
Live answers need a connection. Without one, Ask VOLTS answers from the book on your phone. You can switch live answers off altogether in Settings, under Ask VOLTS.
The train times aren't showing
Live times need signal when you plan. If they can't load, the plan uses an Apple Maps estimate and says so. Tap Re-plan once you have signal. The journey itself keeps going with no signal.
How do I put Shipped on my Apple Watch?
On your iPhone, open the Watch app, go to My Watch, then Available Apps, and tap Install next to Shipped.
How do I stop reminders?
Settings in Shipped, then Notifications. Or switch them off for Shipped in iOS Settings.
How do I delete everything?
Delete the app. Everything is on your phone, so it goes with it. Our privacy policy explains the little that's ever sent: Shipped privacy policy.
The book
Shipped is built on Just F*cking Ship It by Matthew Barrington-Packer. More at voltsmethod.com.